Taxpayer Bill of Rights 2: The Right to Quality Service

Taxpayer Bill of Rights 2: The Right to Quality Service

By Dave Horwedel, EA, the founder of Torchlight Tax

Have you experienced the frustration and disappointment of encountering bad service when dealing with the IRS? Below is an article taken directly from the IRS website.

We understand the impact that poor service delivery from the IRS can have on individuals. I believe it is essential to shed light on these issues and provide a solution that aligns with your rights as a taxpayer.

You have the right to receive efficient and effective service from the IRS. However, the reality is that many taxpayers have encountered poor communication, unnecessary delays, limited human interaction, and even rude behavior. These actions and behaviors fall far short of meeting the needs and expectations of taxpayers, resulting in frustration and dissatisfaction.

At Torchlight Tax and Financial Solutions, we can assist you with dealing with poor service delivery from the IRS.

We can also assist you in tax planning, preparing your tax returns to minimize your liability, or representing you before the IRS. IRS Representation includes negotiating or settling IRS debt on the most favorable terms, representing you in an audit, and doing IRS levy and lien defense. 

If you do not want to read the article below (some people are allergic to  reading anything  from the IRS), and need some tax help, you can contact us for  a free consultation at 1- 877-758-7797 or email us at

You can also read tax blog articles at our website at or watch our videos on the Torchlight Tax YouTube Channel.

Don’t forget to like, subscribe, and share this article.

 Below is the IRS article verbatim.

Taxpayer Bill of Rights 2: The Right to Quality Service

The Taxpayer Bill of Rights is a cornerstone document that highlights the 10 fundamental rights taxpayers have when dealing with the Internal Revenue Service. The IRS wants every taxpayer to be aware of these rights in the event they need to work with the IRS on a personal tax matter. The IRS continues to publicly highlight these rights to taxpayers. The IRS also regularly reminds its employees about these rights. The IRS expects employees to understand and apply taxpayer rights throughout every encounter with taxpayers.

IRS Publication 1, Your Rights as a Taxpayer, includes a full list of taxpayers’ rights.

It includes The Right to Quality Service.

Taxpayers have the right to receive prompt, courteous, and professional assistance in their dealings with the IRS, to be spoken to in a way they can easily understand, to receive clear and easily understandable communications from the IRS, and to speak to a supervisor about inadequate service.

What you can expect:

  • You can find answers to most tax questions on If you cannot find an answer to your tax issue on the IRS website or in published instructions, please contact the IRS for help. IRS representatives care about the quality of the service provided to you and are available to help. Here are some things to consider when contacting the IRS.
    • The IRS provides a contact phone number on the top right corner of the notice or letter.
    • IRS representatives should listen objectively and consider all relevant information.
    • They should answer questions promptly, accurately and thoroughly.
  • Generally, you can speak to an employee’s supervisor if you have a problem.
  • When collecting tax, the IRS should treat you with courtesy. Generally, the IRS should only contact you between 8 a.m. and 9 p.m. The IRS should not contact you at your place of employment if the IRS knows or has reason to know that your employer does not allow such contacts. Be mindful of tax scams. Remember, the IRS does not make aggressive phone calls that threaten arrest or prison.
  • The IRS must include information about your right to get help from the Taxpayer Advocate Service in all statutory notices of deficiency. It should tell you how to contact TAS.
  • If you are eligible for Low Income Taxpayer Clinic (LITC) assistance, the IRS may provide information about your options for legal help.

To find out more about the TBOR* and what it means to you visit the Taxpayer Advocate Service’s website.

By making this important publication available in multiple languages, the IRS hopes to increase the number of Americans who know and understand their rights under the tax law. The IRS has more tax information in other languages too. See the “Languages” menu at the bottom of any page.

The IRS also is committed to protecting taxpayers’ civil rights. The IRS will not tolerate discrimination based on age, color, disability, race, reprisal, national origin, English proficiency, religion, sex, sexual orientation or status as a parent. This includes any contact with IRS employees and the staff or volunteers at community sites.

If a taxpayer faces discrimination, they can send a written complaintPDF to the IRS Civil Rights Division.


*TBOR is an acronym for Taxpayer Bill Of Rights

Contact Torchlight Tax on 877-758-7797 or for a free consultation.

Request Free Consultation Now!

12 + 3 =

Download Our Free Ebook on the Employee Retention Credit

Get Your Free Ebook

* indicates required